Renting a car in the United States is fairly straightforward these days, but renting overseas can to lead to many unforeseen headaches.
I’ve now driven rental vehicles in 11 different countries, with experiences ranging from fantastic to cringe-worthy. While each country has its own specific challenges, I now realize that I could have minimized or avoided most of the problems I’ve had by taking a few simple steps during my trip.
Read on for my top 5 tips for renting and driving a car overseas– hopefully you will learn from my mistakes!
Tip #1: Rent from a large U.S. based chain, if possible.
You might find a slightly cheaper deal by renting a car from a smaller chain based in the country you are visiting. While the price may be tempting, consider this: If you run into a problem with the car rental, you often have little or no recourse– especially if you discover the error weeks or even months after you’ve returned home. That’s why I prefer to rent through large international companies; they have formal customer service departments and generally want to avoid bad PR. With a U.S.-based company you’ll have the option to complain to the Better Business Bureau if the company does not respond to your initial complaints.
After renting a car in South Africa, we received hundreds of dollars in erroneous charges for a missing spare tire and jack (more on this later). We contacted the local rental office several times to dispute the charge and could barely get a response, much less a refund. Since this was an international company, we contacted their U.S. headquarters and eventually filed a complaint with the Better Business Bureau, which resulted in an immediate refund of all charges. Trying this with a small foreign rental car company would be impossible.
Tip #2: Always check the spare tire and jack before renting.
When renting, it’s common practice to do a walk-around inspection of the car to make sure the agent notes every dent and scratch already on the vehicle. However, most rental companies don’t take the extra step of showing you the spare tire and jack. On more than one occasion we’ve run into problems because of this. Now we always make sure to check the location and condition of both the tire and jack, and I suggest you do too.
While traveling on a highway in rural South Africa, I unexpectedly got a flat tire. After searching the car for the jack I realized it was missing, forcing me to walk a few miles down the isolated road to a gas station. To make matters worse, I was eventually charged a couple of hundred dollars for losing the jack and was only reimbursed after complaining to the Better Business Bureau. (See tip #1 above).
A similar issue popped up on a recent trip to Curacao. This time we requested to see the spare tire and jack but we didn’t actually touch the tire. Of course, with our luck, it turned out to be low on air! Although we never got a flat or even touched the spare tire on this trip, the rental company charged a small fee for refilling the tire after we returned it. Because of this, I urge you to check before leaving the rental lot that the spare and jack are where they are supposed to be, and that the spare tire is full of air.
Tip #3: Get automatic transmission when available.
When renting a car you usually have a choice of manual or automatic transmission; automatic typically costs a few dollars more per day. Unless you are really pinching pennies, however, it’s worth a (small) splurge to get automatic. Although I learned to drive on a stick shift, I’ve found that manual transmission makes driving overseas much more complicated.
Figuring out the rules of the road in a foreign country is enough to worry about, without having to focus on switching gears. This is especially true when you find yourself in a country that drives on the other side of the road from what you are used to.
If you think driving on the left is hard (compared to North America, where we drive on the right), wait until you try it while shifting with your left hand. It’s not easy to get used to!
Tip #4: If you have a rental problem, file a complaint on the spot.
Don’t wait until you get home to file a complaint over erroneous charges or other rental problems. If you are confronted with unexpected charges when you return a car, some rental agencies will let you submit a written complaint on the spot. This can lead to errant charges getting corrected much more quickly than fighting the charge when you return home– and it beats having to deal with a maze of automated phone numbers and emails. Be sure to save a copy of any complaint you file (or snap a photo of the documents you submit), since you may need this documentation to pursue your claim when you return home.
When we were charged a nominal fee for the flat spare tire in Curacao, we were told we could immediately file a complaint that would be sent to the supervisor’s office in Willemstad. I wrote out a letter explaining the problem and why we shouldn’t be charged, and snapped a photo of it on my iPhone. The credit card charge was reversed within two weeks of our return home.
Tip #5: Learn the local driving rules– and stay calm!
The more countries I drive in, the more unique driving rules and customs I come across. In general, you’ll do fine if you just drive patiently and follow what everyone else is doing. For example, roundabouts are something you’ll encounter in many foreign countries; they often replace the stop lights we are accustomed to in the United States. Roundabouts can seem very strange and confusing at first, but if you drive slowly and always yield to the left you’ll get the hang of it in no time.
No two countries are exactly the same when it comes to driving conditions. Some are very orderly, while others are completely chaotic. I’ve enjoyed driving in Australia and New Zealand, which have clearly-marked roads and drivers who are surprisingly slow and non-aggressive. In other countries, like Argentina, there sometimes appear to be no rules at all. In Salta and Jujuy provinces, I drove through heavily-trafficked, four-way intersections with no stop signs or clear right of way.
The bottom line
Driving a car overseas has many benefits: getting off the tourist trail, interacting with locals in small towns and cities, and saving money by not taking a package tour. In addition, driving overseas will make you that much more relaxed when you drive back home. I used to hate driving through the crowded streets of Manhattan, but after the chaos of many foreign cities it’s now a breeze.