Singapore Airlines offers the best service of any domestic or international airline, according to the latest Zagat survey.
The airline’s premium class service earned a near-perfect score (28 out of 30 possible points). Not surprisingly, its economy class service was rated lower (24 points) but still beat the competition.
Virgin America was the top scoring domestic airline in premium class (24 points) and economy class (21 points).
The Zagat ratings were based on four criteria: comfort, service, food and website. 8,000 frequent fliers completed the online survey.
Decline in ratings
The airline industry has experienced major changes since Zagat began its survey in 1990.
In the survey’s early years, in-flight meals were available (if not tasty), checked bags were free and security guards steered clear of passengers’ genitals.
“In recent years, most major airlines’ ratings have dropped precipitously,” Zagat noted in a press release.
The food factor
Why does Singapore Airlines reign supreme in the Zagat survey? In-flight meals may have pushed the international carrier to victory.
Singapore Airline’s International Culinary Panel develops their menu and counts celebrity chef Gordon Ramsay among its members.
They have developed a wide array of special meals, including six vegetarian options and an “ulcer diet meal.”
When food is served on an airline, it’s usually not a meal you’d want to recreate at home. However, loyal passengers can purchase the Singapore Airlines Cookbook, which contains 50 recipes from the carrier’s top chefs.
For more information on the Zagat airline survey, visit www.zagat.com.